Privacy Policy

Introduction

Pacto ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our marketplace alert application.

Information We Collect

Information You Provide

• Account Information: Email address and password when you create an account
• Alert Preferences: Search keywords, location radius, price ranges, and notification speed settings
• Payment Information: Processed securely through Apple's App Store (we don't store payment details)
• Support Communications: Information you provide when contacting support

Information Collected Automatically

• Usage Data: Alert interactions, search frequency, and feature usage
• Device Information: Device type, operating system version, and unique device identifiers
• Analytics Data: App performance metrics and crash reports via third-party services
• Notification Data: Push notification tokens and delivery status

Information We Don't Collect

• Facebook account credentials or tokens
• Precise location data (only search radius preferences)
• Personal information from marketplace listings
• Data from users under 13 years old

How We Use Your Information

We use collected information to:

• Provide Services: Deliver marketplace alerts based on your preferences
• Improve Our Service: Enhance alert accuracy and spam filtering through machine learning
• Send Communications: Alert notifications and important service updates
• Marketing: Send promotional emails about features and updates (with opt-out option)
• Spam Detection: Train AI models using aggregated listing data to improve filtering
• Customer Support: Respond to inquiries and provide assistance
• Legal Compliance: Meet legal obligations and enforce our terms

Data Sharing and Disclosure

Limited Sharing

We may share information only in these circumstances:

• Service Providers: Third-party services that help operate our app (analytics, push notifications)
• Legal Requirements: When required by law, court order, or government request
• Safety: To protect the rights, property, or safety of Pacto, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets

No Facebook/Meta Data Sharing

We do not share any user data with Facebook or Meta to access marketplace data.

Data Storage and Security

Security Measures

• Data encrypted in transit and at rest
• Secure cloud infrastructure with industry-standard protection
• Regular security audits and updates
• Limited access to personal data within our organization

Data Retention

• Active Accounts: Data retained while your account is active
• Deleted Accounts: Personal data deleted within 30 days of account deletion
• Aggregated Data: Non-personal analytics may be retained indefinitely
• Legal Holds: Data may be retained longer if required by law

Your Privacy Rights

Access and Control

You have the right to:

• Access Your Data: Request a copy of your personal information
• Delete Your Data: Request deletion of your account and associated data
• Correct Your Data: Update incorrect information in your account
• Data Portability: Export your data in a readable format

To exercise these rights, contact us at: privacy@trypacto.com

Communication Preferences

• Marketing Emails: Unsubscribe link in every email
• Push Notifications: Manage in your device settings
• Essential Communications: Cannot opt-out (account security, legal notices)

Regional Privacy Rights

California Residents (CCPA)

California residents have additional rights including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of data sales (we don't sell data)
• Right to non-discrimination for exercising privacy rights

European Users (GDPR)

EU residents have additional rights including:

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to lodge a complaint with supervisory authorities

Third-Party Services

Our app uses third-party services that may collect information:

• Analytics: To understand app usage and improve features
• Crash Reporting: To identify and fix technical issues
• Push Notifications: To deliver alerts
• Payment Processing: Apple App Store for subscriptions

Each service has its own privacy policy. We encourage you to review them.

Children's Privacy

Pacto is not intended for users under 13 years old. We do not knowingly collect information from children under 13. If we discover we've inadvertently collected such information, we will delete it immediately.

AI and Machine Learning

We use machine learning to:

• Improve spam detection algorithms
• Enhance alert relevance
• Optimize notification timing

This processing uses aggregated data and doesn't create individual user profiles for advertising purposes.

Data Breach Notification

In the event of a data breach that may compromise your personal information, we will notify affected users within 72 hours via email and in-app notification.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via:

• In-app notification
• Email to your registered address
• Update notice on first app launch

Continued use after changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions or concerns:

Consent

By using Pacto, you consent to this Privacy Policy and our data practices described herein.